Single Sign-On (SSO)
Diri offers a single sign-on (SSO) that lets users access multiple services using the same sign-in page and authentication credentials. At the moment, Diri supports integration with
Microsoft Azure AD
SSO simplifies the login process, ensures compliance, provides effective access control and reporting, and reduces the risk of password fatigue, and hence weak passwords.
Multi-Factor Authentication (MFA)
MFA provides an extra layer of security by demanding an additional verification that the user must possess and the password. This can significantly reduce the risk of unauthorized access if a user’s password is compromised. You can configure multi-factor authentication by enabling it on your Microsoft Azure AD Account
Read more about Microsoft MFA
We employ technical access controls and internal policies to prohibit employees from arbitrarily accessing user data. We adhere to the principles of least privilege and role-based permissions to minimize the risk of data exposure.
Access to production environments is maintained by a central directory and authenticated using a combination of strong passwords, two-factor authentication, and passphrase-protected SSH keys. Furthermore, we facilitate such access through a separate network with stricter rules and hardened devices. Additionally, we log all the operations and audit them periodically.
Logging and Monitoring
We monitor and analyze information gathered from services, internal traffic in our network, and usage of devices and terminals. We record this information in the form of event logs, audit logs, fault logs, administrator logs, and operator logs. These logs are automatically monitored and analyzed to a reasonable extent that helps us identify anomalies such as unusual activity in employees’ accounts or attempts to access customer data. We store these logs in a secure server isolated from full system access to manage access control centrally and ensure availability. Click here to see the current status of our services.
Detailed audit logging covering all update and delete operations performed by the user are available to the customers in every Diri service.
We have a dedicated vulnerability management process that actively scans for security threats using a combination of certified third-party scanning tools and in-house tools and with automated and manual penetration testing efforts. Furthermore, our security team actively reviews inbound security reports and monitors public mailing lists, blog posts, and wikis to spot security incidents that might affect the company’s infrastructure.
Once we identify a vulnerability requiring remediation, it is logged, prioritized according to the severity, and assigned to an owner. We further identify the associated risks and track the vulnerability until it is closed by either patching the vulnerable systems or applying relevant controls.
Malware and spam protection
We scan all user files using our automated scanning system that’s designed to stop malware from being spread through Diri's ecosystem. Our anti-malware engine receives regular updates from external threat intelligence sources and scans files against blacklisted signatures and malicious patterns.
Diri supports Domain-based Message Authentication, Reporting, and Conformance (DMARC) as a way to prevent spam. DMARC uses SPF and DKIM to verify that messages are authentic. We also use our proprietary detection engine for identifying abuse of Diri´s services like phishing and spam activities. Additionally, we have a dedicated anti-spam team to monitor the signals from the software and handle abuse complaints.
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We run full backups everyday in Microsoft Azure. Backup data is stored in the same tenant and encrypted using AES-256 bit algorithm. All backed up data are retained for a period of three months. If a customer requests for data recovery within the retention period, we will restore their data and provide secure access to it. The timeline for data restoration depends on the size of the data and the complexity involved.
Disaster recovery and business continuity
Application data is stored on resilient storage that is replicated across data centers in Microsoft Azure.
We have a dedicated incident management team. We notify you of the incidents in our environment that apply to you, along with suitable actions that you may need to take. We track and close the incidents with appropriate corrective actions. Whenever applicable, we will identify, collect, acquire and provide you with necessary evidence in the form of application and audit logs regarding incidents that apply to you. Furthermore, we implement controls to prevent recurrence of similar situations.
We respond to the security or privacy incidents you report to us through
, with high priority. For general incidents, we will notify users through our blogs, forums, and social media. For incidents specific to an individual user or an organization, we will notify the concerned party through email (using their primary email address of the Organisation administrator registered with us).
As data controllers, we notify the concerned Data Protection Authority of a breach within 72 hours after we become aware of it, according to the General Data Protection Regulation (GDPR). Depending on specific requirements, we notify the customers too, when necessary. As data processors, we inform the concerned data controllers without undue delay.
Vendor and Third-party supplier management
We evaluate and qualify our vendors based on our vendor management policy. We onboard new vendors after understanding their processes for delivering us service, and performing risk assessments. We take appropriate steps to ensure our security stance is maintained by establishing agreements that require the vendors to adhere to confidentiality, availability, and integrity commitments we have made to our customers. We monitor the effective operation of the organization’s process and security measures by conducting periodic reviews of their controls.
Customer controls for security
So far, we have discussed what we do to offer security on various fronts to our customers. Here are the things that you as a customer can do to ensure security from your end:
- Choose a unique, strong password and protect it.
- Use multi-factor authentication
- Use the latest browser versions, mobile OS and updated mobile applications to ensure they are patched against vulnerabilities and to use latest security features
- Exercise reasonable precautions while sharing data from our cloud environment.
- Classify your information into personal or sensitive and label them accordingly.
- Monitor devices linked to your account, active web sessions, and third-party access to spot anomalies in activities on your account, and manage roles and privileges to your account.
- Be aware of phishing and malware threats by looking out for unfamiliar emails, websites, and links that may exploit your sensitive information by impersonating Diri or other services you trust.
Security of your data is your right and a never-ending mission of Diri. We will continue to work hard to keep your data secure, like we always have. For any further queries on this topic, take a look at out Help Center or write to us at email@example.com