0 - Creating and managing my subscription

0 - Creating and managing my subscription

All the new subscriptions come with a 30-day free trial period and  You must register invoicing information to activate your free trial. However, Diri AS will not send an invoice or collect any payments if the subscription is cancelled before the 30-day trial period has ended.
Please note that the "Sign in with Microsoft"-option in the onboarding requires that your organization allows for external entities to connect your tenant.

The Diri webshop

The Diri webshop lets you manage your Diri subscriptions directly. You can buy, upgrade, add on, and cancel your Diri subscription in the shop. Your organization can have one primary subscription and multiple add-ons. The main subscription can easily be upgraded or downgraded according to your needs. There is one free trial per new customer, two customers from the same organisation will count as one.

[IMPORTANT] Payment options and free trial activation

The webshop is integrated with Stripe.com payment services to manage invoicing and card payments. All prices are presented in Euro. You can choose to register either invoicing or card payment information, but you must register payment information to activate your free trial.
Diri AS will not send an invoice or collect any payments from you if you cancel your subscription before the 30-day trial period has ended. Read about how to cancel your subscription.


Payment options in Diri

Credit card

Choosing to "Checkout with card" will ask about standard credit card information such as credit card number, expiring date, CVC, and cardholder name.

Screen for card registration in Diri

Invoice

Choosing to "Checkout with invoice" will ask for the following information:

Invoicing information for registering in Diri.

Please note that by choosing VAT type the field for "The organisation's VAT-ID" will be updated with the correct VAT format.
An invoice will not be generated before the first 30-day trial has passed.

Pricing, subscriptions, and add-ons

Diri subscriptions are priced on features and volume, see the price chart for details. The following variables are used for volume:
  1. Number of risk assessment types
  2. Surveys
  3. Users
  4. Sub-organizations

Upgrading or downgrading your subscription

You can choose a different subscription in the webshop if you need to upgrade or downgrade your subscription.

Add-ons

The Diri webshop contains two types of add-ons:
  1. Volume add-ons for increasing the specific amount of either users, risk assessments, or other objects without upgrading the subscription.
  2. Feature add-ons for adding new functionality to your core Diri risk assessment plattform. Feature add-ons will be made available continuously in the webshop.

On-boarding


The Diri webshop with three example subscriptions and prices

You can onboard directly from our website. You can either choose Monthly or Annualy subscription where the latter is the cheaper option. Clicking the "Get started for free"-option will give you two options for registering a user for first use, one is Logging in with Microsoft using an existing Microsoft tenant or registering your email address. (You can choose the latter option and register your Microsoft tenant ID at a later stage if you wish.)

1. Register with Microsoft

Using this option requires an active Microsoft work or school account. You will be asked to authenicate your user and then provide the necessary information for Diri to create your account:



The "Organisation name" will be the name of your unit in the Diri application. Organisational areas are tags to identify your business area. Clicking create user will send a verification email to your stated email address (check your spam email if you do not receive the email) . Verifying the email will create the organization in Diri and get you started.

2. Register with email

Using this option only requires an active email address. You will be asked to fill in the following fields and to confirm your email after signing up.

Signing up using an email address

The "Organisation name" will be the name of your unit in the Diri application. Organisational areas are tags to identify your business area. Clicking create user will send a verification email to your stated email address (check your spam email if you do not receive the email) . Verifying the email will create the organization in Diri and get you started.

Accessing the webshop in the application

Firstly, you need an administrator user with the "Handle payment" privileges in the RBAC to manage the options in the webshop (Handle payment is located under Organization/Organization in the RBAC). The webshop content is located in the main menu under “Organisation.” Clicking organisation will open the following window with the highlighted relevant options for the webshop:

Accessing webshop content

Selecting a subscription and add-ons in the application

Click the "Diri shop" button with the shopping cart symbol. This action will bring up the available subscriptions and add-ons. Select which subscription you wish to add.

The "Customer relationship" tab

Opening the "Customer relationship" will display your active subscriptions and purchase history. It will also allow you to edit VAT and enter VAT-ID.

The managing my subscriptions page


The “Diri shop” button

Clicking the "Diri shop" button will display the current shop content visible to you for purchase. You can make direct purchases of subscriptions and add ons by scrolling down.

Managing your subscriptions

Click the "Subscription details" button visible on the "Customer relationship" page under active subscriptions illustrated in the picture above. This action will open the Subscription details window:

The subscription details window

This window has three options:
  1. Change to annual/monthly payment - will change between the two available payment intervalls.
  2. Edit customer information - Clicking the edit customer information button will open a prompt that allows you to edit the customer organisation name and main contact email for the existing subscription.
  3. Cancel subscription - For canceling an existing subscription.

Invoice

Access your invoices by clicking the "Invoices" button visible on the "Customer relationship" page under active subscriptions illustrated in the picture above. This will open the following window with invoicing information. Click the "Download invoice" button to download a copy from Stripe.

Invoice information window


Downgrading, overspending, and cancelling subscriptions

Downgrading a subscription will impose a lower limit of objects in the Diri app. An important note here is that if there are registered 20 IT system risk assessments in Diri and then chooese to downgrade to a subscription of 10, all the 20 objects will be locked until the user is compliant with the current subscription. This restriction does not apply for other objects where the threshold has not been reached.



The picture shows a use case where the user has spent his available IT system assessments and needs to upgrade. The user does not have privilegdes to run the organizational risk assessment.


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